May 2013 Upgrade Video Now Available on YouTube

SmartSimple's May 2013 system upgrade features a host of new features and changes, and we've provided a handy YouTube video tutorial to walk you through all of them.

The discussed features include:

• Interface upgrades
• Multiple file upload
• Address Type Configuration
• SmartField View
• Alert messages on unsaved forms
• Enhanced Level 1 templates

Check out the official SmartSimple YouTube page today.

For more information about our monthly upgrades or SmartSimple, please visit our main website or contact us at info@smartsimple.com.

Rotary Foundation Receives Prestigious Edison Award

SmartSimple would like to congratulate our partner, the Rotary Foundation, for receiving the prestigious silver Edison Award!

The Edison Awards recognize and honor the very best in new product and service development, as well as marketing and human-centered design and innovation.

This award recognizes the Foundation's Future Vision Plan, which is a grant model that greatly enhances global volunteer collaboration. Future Vision offers two grant categories:

• Block grants, which allow different Rotary districts to carry out short-term local projects (such as community events);
• Global grants, which districts use in order to develop high-impact, sustainable initiatives, either locally or internationally (i.e. scholarships, humanitarian projects, vocational training, etc). 

Introducing Online Chat in SmartSimple's Community Portal

At SmartSimple, we're always looking for new ways to better serve our clients. That's why we're excited to announce online chat functionality in your SmartSimple Community Portal.

To begin a chat session, log into your SmartSimple Community Portal and select the Live Chat tab (note the blue arrow in the screenshot below) on the left side of your screen.

Our dedicated support team is available from 5 am - 9 pm EST to answer your questions.

Want to learn more about the new Live Chat, or set up the new Community Portal in your system? Contact us at support@smartsimple.com or phone 1-866-239-0991.

The SmartSimple Team Welcomes Teresa Clarke

We at SmartSimple believe there are always opportunities to expand the way we understand our clients, so we are truly excited to have Teresa Clarke join the SmartSimple team as Director of Research Solutions!

With a PhD in Structural Biology, experience as a Scientist, Research Program Manager and as the former Director of Research Programs for the Ontario Genomics Institute, Teresa truly understands the many dimensions of research management.

As a long-time SmartSimple Super User, she is uniquely positioned to ensure that SmartSimple continues to bring solutions that allow our clients to track and manage their processes in an authentic, meaningful matter.

In her new role, Teresa will:

• Engage with new and existing clients to understand their processes and ensure their specific needs are addressed. 
• Manage and coordinate resources to complete and deliver client solutions on time, on budget, and within scope.
• Target opportunities and provide advice on strategic direction within the research management market.

Visit our main website or read our downloadable PDF brochure to learn more about our research management solution, RMS360°.

To learn more about SmartSimple and the new Director of Research Solutions role, please contact us at info@smartsimple.com or 1-866-239-0991.

New Extended Support Hours in North America and Europe

SmartSimple has always prided itself on being a small, global company. As we continue to operate in different countries and in different markets, our customers benefit from what we learn and what we put into SmartSimple.

Of course, operating in different time zones has other benefits for our clients. We are pleased to announce that we are now offering extended support hours.

For our clients in North America, support is now available from 5 AM - 9 PM EST and our European clients can contact support from 9 AM - Midnight GMT.

If you have any additional questions about our new hours or SmartSimple, please contact our dedicated support team at 1-866-239-0991 ext. 1 or by email at support@smartsimple.com.

SmartSimple Community Conference: Case Management Summary

The SmartSimple Community Conference blog series summarizes the presentations given during the April 17th event. Keep checking back for more summaries, plus downloadable links to presentations! 

SmartSimple Business Analyst Brian Lai and Project Manager Madhulika Sharma's presentation, Case Management, gave our Community Conference attendees a comprehensive overview of our IME360°, Insurer360° and CMS360° systems.

Insurer360° allows insurer access to the Ontario Referral Network, which consists of over 80 independent medical examiners, hospitals and treatment centers. 500,000+ cases are available from these third parties, including 3.5 million medical documents and 150,000+ HCAI submissions per year.

The insurance adjuster portal was discussed next. All claim information is available upfront in the adjuster’s workbench, including current claims, report tools, an issue tracker, new claim creation and more.

Beyond Insurer360°, Brian and Madhulika explored how SmartSimple's CMS360° can be used across several lines of business. They showcased SmartSimple's Employer and Employment Services functionality and discussed how SmartSimple allows you to quickly and easily manage (among many features) employee files, contacts, billing, and case activities. They also discussed how various plan items are tracked in the system.

The next topic involved how SmartSimple is used to manage Structured Settlement cases. This is done within CMS360°. Many variables are considered, including amount of lump sum payments, frequency, interest rates, and life expectancy of the plaintiff.

A crucial feature shared between these systems is the Data Exchange ability. Notes, files, contacts, referrals and case statuses can be exchanged seamlessly between insurance adjusters and independent medical practices. This ensures consistency and harmony with every party involved in the case.

SmartSimple CMS360° from SmartSimpleSoftware

To download, please visit our SlideShare page.

Do you have any questions about SmartSimple and our case management systems? Don’t hesitate to contact us at info@smartsimple.com or call our dedicated Support team at 1-866-239-0991 x 1.

SmartSimple Community Conference: FBA Smart Reports Summary

The SmartSimple Community Conference blog series summarizes the presentations given during the April 17th event. Keep checking back for more summaries, plus downloadable links to presentations!

During our Community Conference session titled SmartSimple Technical Discussion, Eric Babin of Firth Babin & Associates (FBA) presented FBA Smart Reports.

An authorized development partner of SmartSimple, FBA specializes in system integration and SmartSimple implementations.

FBA offers a service called Smart Reports, which is a browser-based reporting platform. This is offered as a SaaS model, meaning implementation is quick. Since Smart Reports run on trusted SmartSimple infrastructure, your data is safe.

Smart Reports utilizes a user interface that's intuitive and allows for the quick creation of new reports. FBA discussed how this service was geared toward general (or non-technical) users, due to its interface eliminating unnecessary technical details from view.

It is geared toward general users, as the dashboard is clean, easy to understand, and eliminates technical details. The entire service has been designed with non-technical users in mind.

There are many useful features of Smart Reports, including:

• Data replication
• Ad-hoc reports
• Scheduled reports
• Row-level security
• Mobile device support

Future updates will include dashboards, cross-tab reporting and OLAP live data pivoting.

The next topic of discussion was why SmartSimple users would find this service attractive. Not only is the implementation for Smart Reports quick and affordable, it's an easy and headache-free experience for the end-user.

FBA Smart Reports from SmartSimpleSoftware

To download, please visit our SlideShare page.

For more information about Firth Babin & Associates, please visit their website.

Want to know more about SmartSimple or our future conferences and events? Visit our main site or email info@smartsimple.com to get in touch with us.