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Showing posts from May, 2018

Introducing SmartSimple Support Twitter Account

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Get real-time support and service updates on our new Twitter channel. Transparency means everything to us, and to ensure that every SmartSimple user is up to date about everything happening with our software, we've launched a new  Support Twitter channel .  CLICK HERE AND FOLLOW OUR SUPPORT TWITTER ACCOUNT Adding to our  24/5 Support services , we've opened a new line of communication to alert our clients about current system upgrades, upcoming upgrades, and any sudden changes in service. While we'll still be sending out emails with upgrade updates, you don't have to wait for them to learn about our new services and products.  Be in the know now .  Follow our Support Twitter account today .

May 2018 Upgrade Highlights

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For this month's upgrade, we focused on making the system configuration more efficient and simplified. We also provided functionality to enable you to become more GDPR-compliant. Below is a summary of these exciting updates. For a full list of our upgrades, visit our Wiki . MAY 2018 UPGRADE HIGHLIGHTS _________________________________________________ Policies, Regulations, and Privacy Personal Data Fields Permissioned users can now identify custom fields as personal data fields. That means, as end users enter their data into your system, a message will be displayed informing them why specific information is being collected, Users will also be able to access a summary of this information, providing complete transparency. Privacy Policies and Agreements on Sign-up Pages Another feature to enhance transparency is the added ability to view your privacy policies and agreements directly on your sign-up pages. Registrants can now consent to your terms of

Bridging Technology and Empathy: Why Support Needs To Be A Priority

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SmartSimple Product Business Analyst, Sharon Courtney guest writes about the intersection of technology meeting empathy and how support plays a critical role. Where do technology and empathy meet? How do you build a culture of trust using software solutions with your clients? We’ll be discussing how we use this question as a driving and guiding force in how we approach our support services. At our core,  SmartSimple  is a software company that creates technological solutions for human connection. An innate part of our DNA is to build relationships with the clients we collaborate with — to bridge technology in a dynamic, empathetic world. To understand this, we first have to examine what both technology and empathy mean to us. Empathy can take two forms: cognitive and effective. Cognitive empathy, also known as perspective taking, can include the ability to sense the emotions of others, imagine what they may be thinking or feeling. From a support perspective, affectiv

How To Make Your Website Forms GDPR-Compliant

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Are your website forms GDPR-compliant? Make sure your data collection processes are ready for the upcoming EU legislation with this checklist. The  General Data Protection Regulation (GDPR)  is fast-approaching on May 25, 2018, and it’s imperative to make sure all of your services and processes are compliant. If you haven’t heard about the GDPR yet,  get acquainted here  and see if and how you are affected by the new legislation. Your web page forms are usually the first point of contact and the place where most personal data is collected. Therefore, it’s vital that web page forms are GDPR-compliant every step of the of the way from collection to reporting. We’ve created a checklist of best practices to help you make your website forms GDPR-compliant. 1. Data Start by specifying what kind of data you want, why you want it, and how it’s presented when you collect it. Define what data you will be collecting List out all of the questions you’re going to ask in your we

3 Ways To Simplify the Tracking of Your Research Funding Outcomes

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The research you fund is only as good as the outcomes it generates. Funders have to make the process of reporting easy for researchers so they can give you the metrics you need while not sacrificing their important research time. Tracking and measuring the impact of funding can leave researchers and funders alike misaligned and out of sync, which in turn, leaves everyone isolated and in the dark. Even when there are outcomes to be tracked, gathering the data and efficiently reporting it is a different story. Based on a global  2016 survey , 36% of researchers felt they would benefit from improved systems for tracking impact. Quality data reporting, in turn, dramatically influences the confidence of their funders, i.e., you. Here are three ways you can simplify your impact reporting process Separate your key metrics into easy to access activity categories When reporting metrics and outcomes, there’s a delicate balance between what the researcher has to do and what the