Showing posts from August, 2015

Situation Critical – SmartSimple’s Escalation Line

Quick – what does 501 mean to you?
If you’re a SmartSimple client and said your favorite pair of jeans, you’d be technically right, but you’d also be missing a very important reference. In SmartSimple speak, 501 is our emergency phone extension for critical and high impact issues.
“Being available to our clients whenever they need support is a vital part of our Service Level Agreement,” says Sarah Harris, Director, Client Support and Operations.
 “As a global company, we know our clients operate in a wide range of time zones and often require support outside of our own regular business hours,” continues Sarah. “By creating our 501 phone line, we ensure clients experiencing critical system issues could speak to a systems expert, anytime, day or night. The 501 line is the companion to our critical email address. The difference is, by using the phone line you have the opportunity to speak with an expert immediately.”
When should I use the 501 Critical Line? The 501 Critical Line is desi…

How we Work with You Part Four – Learning to use SmartSimple

Welcome to the next installment in our series SmartSimple: How We Work with You. Today’s topic covers the training process for getting your team ready to start using your SmartSimple system.
Getting ready to go! You’ve been working with your implementation team getting your system set up with all the great features and functions SmartSimple’s platform offers to help streamline your business process. Now, it’s time to get your team up to speed and ready to start using your system.
SmartSimple offers what we call a ‘Blended Learning’, approach, comprised of the following training components. You can choose one or a combination of methods that best match your organization’s training goals, learning style, and budget:

In-person Training
Train the Trainer - this offers you the opportunity to prepare an internal resource to train others within your organization.

SmartSimple-Led Training - SmartSimple conducts training at your offices or at a SmartSimple training facility for your administrat…

SmartSimple at the BlueCross BlueShield GPO Symposium

The SmartSimple team had a great time attending its first BlueCross BlueShield Group Purchasing Organization (BCBS GPO) Symposium. This year’s Symposium was held at the Palmer House Hilton in Chicago last July 28-30 2015. Representing the team at this year's event was our Director of Strategic Accounts, Todd Lapin, and our Director of Business Development, Gary Modlin.
As a BCBS preferred national Corporate Social Responsibility (CSR) Software supplier, SmartSimple also had the opportunity to present its CSR solution to a number of BCBS plans. The 45-minute presentation tackled SmartSimple’s engagement with BCBS Minnesota and BCBS Tennessee, and how we approached and implemented each plan’s unique needs. More specifically, the ability for SmartSimple to implement a system for plans regardless of how they currently track their CSR initiatives, whether the plan is coming from a paper based system or switching from a competitor’s CSR solution.
In addition, as a national CSR Software su…