The SmartSimple Blog

Get real-time support and service updates on our new Twitter channel. Transparency means everything to us, and to ensure that every SmartSimple user is up to date about everything happening with our software, we've launched a new  Support Twitter channel .  CLICK HERE AND FOLLOW OUR SUPPORT TWITTER ACCOUNT Adding to our  24/5 Support services , we've opened a new line of communication to alert our clients about current system upgrades, upcoming upgrades, and any sudden changes in service. While we'll still be sending out emails with upgrade updates, you don't have to wait for them to learn about our new services and products.  Be in the know now .  Follow our Support Twitter account today .

SmartSimple Product Business Analyst, Sharon Courtney guest writes about the intersection of technology meeting empathy and how support plays a critical role. Where do technology and empathy meet? How do you build a culture of trust using software solutions with your clients? We’ll be discussing how we use this question as a driving and guiding force in how we approach our support services. At our core,  SmartSimple  is a software company that creates technological solutions for human connection. An innate part of our DNA is to build relationships with the clients we collaborate with — to bridge technology in a dynamic, empathetic world. To understand this, we first have to examine what both technology and empathy mean to us. Empathy can take two forms: cognitive and effective. Cognitive empathy, also known as perspective taking, can include the ability to sense the emotions of others, imagine what they may be thinking or feeling. From a support perspective,...