The SmartSimple Blog

Real technical support from a real human, at any hour. We’re launching round-the-clock technical support 24 hours a day, 5 days a week. From Sunday at 4pm Eastern Time to Friday 9pm Eastern Time, our clients will have access to live support. GMT: 9 pm Sunday to 2 am Saturday EST: 4 pm Sunday to 9 pm Friday PST: 1 pm Sunday to 6 pm Friday AEST: 8 am Monday to 1 pm Saturday “When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.   — Mike Reid, Co-Founder of SmartSimple We take support seriously, which is why we’re pioneering this model as the first in our industry. We’re in the empowerment business, and as such, it’s part of our responsibility to help our clients to get the most out of the SmartSimple platform every step of the way. We at SmartSimple take pride in our delivery of excellent service ...

Photo courtesy of Loic Djim Round the clock technical support starting on March 4 As we’ve grown our international footprint with clients to support across every continent on the planet, we know that time doesn’t stop when we go to sleep. That’s why we’ve ramped up our technical support to assist our clients with any technical needs they have, at any hour. Beginning March 4, we’re launching round-the-clock technical support 24 hours a day, 5 days a week.  O ur clients will have access to live support during the following hours: GMT: 9 pm Sunday  to 2  am Saturday EST: 4 pm Sunday to 9 pm Friday PST: 1 pm Sunday to 6 pm Friday AEST: 8 am Monday to 1  pm Saturday  “When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.   — Mike Reid, Co-Founder of Sm...

Photo courtesy of Raw Pixel Introducing: SmartSimple Business Strategy Service Get your answers and solutions faster We want to make sure you’re maximizing the powerful functionality of your SmartSimple software, which is why we’re launching our complimentary SmartSimple Business Strategy services — for those times you have questions that require more than just technical troubleshooting. Thinking of adding a component to your platform that sends out automatic notifications alerting and updating your grantees where they are in the grant application process? Want to impress your boss by improving your foundation’s impact reports at your next presentation? We can help you every step of the way. Think of this like our white glove concierge service to your platform’s needs. We’ll help you get the resources you need to make sure your platform is future-proof and scalable to your new technological advancements. “The SmartSimple Business Strategy service is like an operator of sort...

It’s hard to believe another year is almost over and we’re into the festive frenzy of the holiday season once again. While we all look forward to making merry with friends and family, we also like to make some time to share our good fortune with others. This season, SmartSimple has been collecting food, toiletries and winter accessories like hats and mitts for the Red Door Family Shelter . In this way, we could provide support to several families at once who need extra support at this time of year. The shelter provides temporary housing, counseling services, child care and a food bank to more than 500 families each year, including women fleeing from violence, those who have been evicted, refugees and young mothers who have nowhere else to turn. The Toronto team will also be volunteering at the Dovercourt Boys and Girls Club , packing food hampers to be distributed to less fortunate families in the community. Community Support for SmartSimple users during the Holida...

At SmartSimple, a good number of new features and enhancements we introduce every upgrade come directly from requests, recommendations and suggestions from our clients. Through our user community, clients provide crucial feedback on how the system works and what would make it work even better. So when several of our clients indicated they were interested in an enhanced support offering, we put our heads together to come up with a service that was proactive while still being responsive to immediate calls for assistance. Introducing Premium Support Services Premium Support Services is designed to offer a more personalized support experience. Clients are provided with a dedicated SmartSimple representative to act as their main point of contact for all support related issues. This adds an additional level of accountability, and provides clients with the peace-of-mind that they have a dedicated resource who is familiar with their specific needs and challenges. Who should use...