The SmartSimple Blog

The General Data Protection Regulation (GDPR) is fast approaching and officially enacted on May 25, 2018, in Europe, and it will have a critical impact on organizations around the globe which can even include bankruptcy. GDPR is a European Union legislation that is designed to protect the fundamental rights of citizens and their personal data. This law ensures not only that people know where their private data is kept, but keeps organisations accountable and transparent with their practices. This new regulation not only shifts the standards for how organizations store data, it changes how they relate with data in general. At SmartSimple, we want to help you not only be informed about GDPR, but be confidently compliant with it so that your organization is ready and safe from heavy consequences. This is why we’ve broken down the different elements into our S.I.M.P.L.E model and providing real, practical strategies to comply with the upcoming regulation. Read on and be ready. W...

Photo courtesy of Loic Djim Round the clock technical support starting on March 4 As we’ve grown our international footprint with clients to support across every continent on the planet, we know that time doesn’t stop when we go to sleep. That’s why we’ve ramped up our technical support to assist our clients with any technical needs they have, at any hour. Beginning March 4, we’re launching round-the-clock technical support 24 hours a day, 5 days a week.  O ur clients will have access to live support during the following hours: GMT: 9 pm Sunday  to 2  am Saturday EST: 4 pm Sunday to 9 pm Friday PST: 1 pm Sunday to 6 pm Friday AEST: 8 am Monday to 1  pm Saturday  “When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.   — Mike Reid, Co-Founder of Sm...

It’s hard to believe another year is almost over and we’re into the festive frenzy of the holiday season once again. While we all look forward to making merry with friends and family, we also like to make some time to share our good fortune with others. This season, SmartSimple has been collecting food, toiletries and winter accessories like hats and mitts for the Red Door Family Shelter . In this way, we could provide support to several families at once who need extra support at this time of year. The shelter provides temporary housing, counseling services, child care and a food bank to more than 500 families each year, including women fleeing from violence, those who have been evicted, refugees and young mothers who have nowhere else to turn. The Toronto team will also be volunteering at the Dovercourt Boys and Girls Club , packing food hampers to be distributed to less fortunate families in the community. Community Support for SmartSimple users during the Holida...

At SmartSimple, we're always looking for new ways to better serve our clients. That's why we're excited to announce online chat functionality in your SmartSimple Community Portal. To begin a chat session, log into your SmartSimple Community Portal and select the Live Chat tab (note the blue arrow in the screenshot below) on the left side of your screen. Our dedicated support team is available from 5 am - 9 pm EST to answer your questions. Want to learn more about the new Live Chat, or set up the new Community Portal in your system? Contact us at support@smartsimple.com or phone 1-866-239-0991.

SmartSimple has always prided itself on being a small, global company. As we continue to operate in different countries and in different markets, our customers benefit from what we learn and what we put into SmartSimple. Of course, operating in different time zones has other benefits for our clients. We are pleased to announce that we are now offering extended support hours . For our clients in North America, support is now available from 5 AM - 9 PM EST and our European clients can contact support from 9 AM - Midnight GMT . If you have any additional questions about our new hours or SmartSimple, please contact our dedicated support team at 1-866-239-0991 ext. 1 or by email at support@smartsimple.com .

At SmartSimple, we’re constantly working to serve you better. That’s why we’re happy to announce that our support hours will be extended to 8 am – 9 pm EST Monday to Friday . Why longer hours? SmartSimple has always been devoted to ensuring all clients and customers share the same effortless experience - no matter what coast they are on. Simply put, we want to accommodate you. If you have any questions, please don’t hesitate to contact our support team at support@smartsimple.com or 1-866-239-0991 extension 1.

SmartSimple is excited to introduce our new Support Portal. It’s a cleaner interface that’s not only easier to use, it’s easier on the eyes. Requesting Support  To submit your request, click ‘New Ticket’ at the top left side of your portal screen. From there, fill out the Online Support Request form and click ‘Save’ at the bottom. You will receive an email to confirm that your ticket has been submitted to our Support team. Wiki  Directly below ‘New Ticket’ you’ll find a button that links the SmartSimple Wiki . We’ve added this button to provide you with an alternative method of resolving your query. Our Wiki acts a reference guide for all aspects of your SmartSimple system, including Global Settings, UTAs and new features. Messages  Messages are an essential part of communicating with you, the client. You can create a note within your ticket for the Support team to see. Simply click ‘New Notes’ under the Notes panel on the right side of your ...