How we Work with You Part Four – Learning to use SmartSimple

Welcome to the next installment in our series SmartSimple: How We Work with You. Today’s topic covers the training process for getting your team ready to start using your SmartSimple system.

Getting ready to go!

You’ve been working with your implementation team getting your system set up with all the great features and functions SmartSimple’s platform offers to help streamline your business process. Now, it’s time to get your team up to speed and ready to start using your system.

SmartSimple offers what we call a ‘Blended Learning’, approach, comprised of the following training components. You can choose one or a combination of methods that best match your organization’s training goals, learning style, and budget:

In-person Training
Train the Trainer - this offers you the opportunity to prepare an internal resource to train others within your organization.

SmartSimple-Led Training - SmartSimple conducts training at your offices or at a SmartSimple training facility for your administrative staff and can include program officers or other internal users.

Remote Training

For off-site training, we use WebEx. Remote training usually involves a series of training sessions that run from two to four hours in length. Remote training gives you the flexibility of attending from various locations, which is ideal if your users are spread out at multiple locations, eliminating travel cost and providing the opportunity for more members of your team to participate. These sessions can also be recorded so you always have a record of what was covered. Note that all off-site training sessions are conducted using WebEx.

Self-Paced Training

Another option for training includes using videos. Videos allow users to absorb material on their own time. Videos are kept brief, usually only about 7-10 minutes in duration covering various system features and functions. These videos are created especially for your version of SmartSimple.  These videos are also a great reference tool for your external community of users who may need guidance for their own portals.

System Administration Training

SmartSimple certification and product knowledge training gives your internal system administrator the skills they need to configure, support, and maintain your system. This is a very important component of the training as it ensures someone within your organization is intimately acquainted with your system configuration.

                                                                                                                    

Next month will be the final article in our series, the transition to Support. In the meantime, be sure to sign up for our latest webinars, or contact us directly if you’d like a full demo of our system.