SmartSimple at the ACCP Conference

The SmartSimple team had a great time at this year’s Association of Corporate Contribution Professionals (ACCP) Conference in Nashville, Tennessee. Our Director of Strategic Accounts, Todd Lapin, and our Director of Customer Experience, Eric Lauer, represented us at this year’s event.
The lobby of the Hilton Nashville Downtown


“We both really enjoyed the entire experience,” says Todd, “The venue was spectacular and our booth was in the perfect spot to meet and greet attendees. Not only did we enjoy visiting with current clients, but we had some wonderful conversations with prospective clients as well.”

Eric Lauer at the SmartSimple booth
“This was my first time attending the ACCP and I have to say I’m glad I was there,” adds Eric. “In my new role as Director of Customer Experience, I appreciated the opportunity to speak with some of our clients live and in person. I also had the chance to really talk with members of the CSR community and gain a better understanding of their needs from a technology stand point. Events like this definitely help me to provide even better customer support in the future.”

As well as a series of informative and educational sessions, everyone had a great time at the Monday evening networking event. Guests of the conference were invited to the Ryman Auditorium, the original home of the Grand Ole Opry and the heart and soul of the country and bluegrass music scene. Attendees were welcome to tour the theatre (originally a tabernacle built in the 1880s) and “tread the boards” where legends of all musical genres have performed for decades.
 
The Ryman Auditorium
Everyone was then invited to take a seat and enjoy an evening of live entertainment, hosted by three local, professional musicians who write and compose music for the likes of Carrie Underwood, Faith Hill and Billy Ray Cyrus. They shared their songs, stories and talent. “Not only was this a great additional opportunity to get to know industry professionals,” continues Eric, “it was an experience unique to the Nashville scene and a wonderful memory of the conference.”

During the performance

Preparations are already underway for the 2016 ACCP conference, taking place in San Diego from March 20 – 23. We look forward to seeing you there next year!



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