The SmartSimple Annual Community Conference – Meet the Presenters

SmartSimple’s 4th Annual Community Conference in Toronto, Canada, is coming up fast, and we’re glad to see so many of our clients are making the trip to spend the day with us.

Getting There
Check out our last blog post for full information on how to get to the conference, places to stay and finding parking.

Our Annual Conference is a great opportunity for SmartSimple users to interact directly with our team. Not only will we share information on what’s coming for the rest of this year, this event is also a chance for us to hear directly from our clients.

“We learn so much at these conferences,” says Sarah Harris, Director, Client Support and Operations. “While we do host these events to share our expertise and knowledge about the future of SmartSimple, we also love hearing directly from our clients about changes in their industries, ideas for future upgrades and get feedback on how recent enhancements are working for them.”

So, who will you be hearing from on April 15th? Here’s a brief introduction to the people that will be sharing their knowledge with you:

Mike Reid
Mike Reid – Mike is our Chief Operating Officer and co-founder of SmartSimple Software. SmartSimple was born in 2002, the brain child of Mike and Keith Yau, our Chief Technology Officer, in Toronto, Canada. Their goal was to help organizations connect with their communities and streamline administrative processes. Mike is also currently a Mentor with Futurpreneur Canada, helping young entrepreneurs realize their goals. He will be hosting our State of the Nation and Town Hall sessions with Keith and Cameron.

Keith Yau
Keith Yau – Our Chief Technical Officer and co-founder along with Mike Reid, Keith keeps the engines of SmartSimple running. Responsible for all oversight of our platform development team, he is a graduate of the University of Hong Kong and has a plethora of technical knowledge and experience. Keith will be speaking during the State of the Nation session in the morning and the Town Hall in the afternoon alongside Mike and Cameron.
Cameron McLean
Cameron McLean – SmartSimple’s President, Cameron McLean, has been with us for more than six years. He’s a seasoned IT professional, currently responsible for creating, planning, implementing, and integrating our strategic direction. Join Cameron for both our State of the Nation and Town Hall sessions, along with Mike and Keith.


David Resnick
David Resnick – David is our Director, Strategic Initiatives & Product Marketing, and has been with SmartSimple for nearly five years. An MBA graduate of Ryerson University in Toronto, Canada, David is an expert strategic developer and market researcher. He will be co-hosting the Product Roadmap session with Chin.


Eric Lauer
Eric Lauer – With a strong background in implementation, support, system administration, team management and customer service, Eric is SmartSimple’s Director of Customer Experience. His goal is to ensure our clients know SmartSimple is their trusted partner, ensuring they’re making the most of their grants, research and claims management systems. Join Eric for back-to-back morning sessions on Customer Care and our new Versioning feature.

Chin Chuah

Chin Chuah – As SmartSimple’s Systems Controller, Chin is responsible for the management of our infrastructure and oversees the development processes. A graduate of the University of Toronto in Toronto, Canada, with a Bachelor of Applied Science (BASc) in Computer Engineering, Chin will be leading the Product Roadmap session in the afternoon with David.
Mark Bridger

Mark Bridger – Mark acts as both our Web User Interface Lead and Graphic Designer. He has expertise in user interface and user experience testing, website design, graphic design, illustration and training. Mark has been with SmartSimple for more than four years and is an integral part of the Platform Development Team. Join Mark for our Arcadia X demonstration, hosted alongside Karim.

Madhulika Sharma – Madhulika is a Project Manager and Implementation Team Lead. During her
Madhulika Sharma
nearly seven years with SmartSimple, she has also held positions as an Application and Support Training Specialist and an Implementation Specialist. Madhulika holds a Bachelor of Science from the University of Delhi and her Masters in Computer Applications. She will be hosting the Case Management Hour in the afternoon.

Dr. Teresa Clarke
Dr. Teresa Clarke – Dr. Teresa Clarke holds a PhD in Structural Biology from the University of Calgary and a B.Sc. from McMaster University, both in Canada, and is our Director of Research
Solutions. Teresa was a long time SmartSimple user before she joined the organization two years ago. She is uniquely positioned to ensure that SmartSimple continues to bring about solutions that truly assist our clients. Join her session on how to make the most of Panel Manager.

Karim Fahmi
Karim Fahmi – Karim is SmartSimple’s Pre-Sales Technical Analyst, and recently celebrated his second year with us. Having earned his BA in Information Technology from York University in Toronto, Canada, he is an integral member of the sales team, contributing to the formulation of strategies and technical approaches, including planning for pre-sales campaigns. He and Mark will be demonstrating updates to our Arcadia X platform.

You’ll also have the opportunity to meet other members of the SmartSimple team, and we all look forward to talking with you. There’s still time to sign-up, but spaces are filling up fast! Visit our registration page to register for sessions.

If you have any questions, please also feel free to contact Paul Dimerin either by email or by phone at 866.239.0991 Ext.126. We look forward to seeing you on April 15th!

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