A New Year Brings A Little More Care!

Happy New Year! We hope your holiday season was enjoyable, and you’re ready to dive into 2015!

We’ve been working on some exciting enhancements to our customer care process, and we’re pleased to announce some structural improvements, ensuring we’re offering the best possible service to you and your community.

Effective January 1, 2015, the following changes have taken place at SmartSimple:

Sarah Harris, Director of Client Support and Operations, is transitioning into a leadership position with our Support Team. She will be responsible for the day to day operations of the SmartSimple community through our Help Desk. You can contact Sarah at sharris@smartsimple.com or 416-591-1668 x105 with any questions or concerns.

We’ve also introduced a new role, which will take our customer care experience to the next level. Eric Lauer is now our Director of Customer Experience, and his mandate is to ensure your overall satisfaction as a SmartSimple client. You can contact Eric at elauer@smartsimple.com or 416-591-1668 x151 with any questions or concerns.

If you need any assistance or require clarification on these changes, please do not hesitate to contact Sarah, Eric or your Account Manager. And as always, you can get in touch with us toll-free at 1-866-239-0991 or via email at info@smartsimple.com.

Keep an eye out for our first round of upgrades for 2015. Visit our website for more news and be sure to request a demo to learn more.

We look forward to working with you in the coming year!


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