Working Smarter, Working Simpler – Changes to the SmartSimple Wiki

The SmartSimple Wiki is the place to go to learn how to work with SmartSimple. We post information on how to configure your system, training and upgrade videos, and other helpful stuff.

We’ve had feedback from our clients saying that the Wiki is great if you’re a System Administrator, but for other users, such as Grants Administrators and Claims Managers, there was definitely some room for improvement.

We’ve taken your comments to heart, and made some changes we hope will improve your experience.

The first thing you’ll notice is we’ve updated the main page. Now it’s much more clear what each section contains and how to get to the information you need.

One other thing you’ll notice is we’ve created a new category we simply call Why.

The Why category is geared specifically to the user who is looking to understand not just what features are available, but why they’re important.

Why category articles are short pieces explaining the significance of features like Email Anything, Notes and Multiple Sign-Up Pages. These articles are meant to help you gain a better understanding of how they help make your work life easier.

At the bottom of several Why articles, you will find an icon called How, that guides you to where you can find out “how” to set up and work with these features, either with the help of your System Administrator or on your own.  For example, if you check out the Why article on Number Formatting, you will find a link at the bottom of the page that takes you to the page on How to set it up on your system.

We’ve started out with just a few Why articles, and will be adding more all the time, so be sure to check back regularly.

Another helpful tool we’ve added is our Acronyms, Abbreviations and Terminology resource. Not sure what a UTA is? Always wondered what http stands for and what makes it different from https? Unclear what someone means when they refer to your SmartSimple Instance? All these and more are now included on our Wiki.

Let us know what you think! Drop us a line at and share your thoughts.

As always, you can visit our website for more information on upcoming webinars, news, and let us know if you’d like to request a demo.


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